Shipping Policy

Australia Shipping

Standard: 3–8 business days (Dispatched within 5 days)

Express: 1–5 business days (Dispatched within 3 days)
Orders over $250 within Australia qualify for free standard shipping.

New Zealand Shipping

Standard: 5–8 business days (Dispatched within 5 days)

Express: 1–7 business days (Dispatched within 3 days)

While we strive to pack and dispatch orders within 1 business day, Beauty Status is not responsible for delivery delays and cannot be held liable for any losses incurred as a result.

If you experience any issues after receiving your shipping confirmation, please contact the courier directly using your tracking information. Once your order has been shipped/dispatched, Beauty Status is not responsible for the parcel, any further contact must be directly with the courier such as tracking, loss of parcel, delays etc.

Please double-check your shipping method before completing checkout, as shipping options cannot be changed once your order is submitted.

If you need to cancel your order, a refund will be processed; however, this may take up to 10 business days depending on your payment provider.

If you would like to upgrade to express shipping after purchase, please contact us via email — additional shipping fees must be paid via PayPal or by invoice.

If you receive a damaged or faulty item, contact us at contact@beautystatussupplies.com.au within 48 hours of delivery. Include:

- Clear photos of the issue
- Your order number or invoice

Damaged items must be returned to us within 48 hours of notification, in their original unopened packaging. You will be notified of your replacement or refund status within 3 business days.

For missing items, first check with your courier using the tracking number provided. Your order may arrive in multiple parcels. If something is still missing, contact us within 72 hours of receiving your order. We cannot replace missing items after 72 hours.

If a product is out of stock, a refund will be issued for that item only.
Please note: Shipping fees are non-refundable.